All you need to know to collect...
Your order will be packed on your chosen day to ensure your produce is as fresh as possible, once packed it will be ready for collection from our collection location.
We will contact you once our collection service opens for you to come and collect your order.
The Jurby based Collection Location will be confirmed in your email. When you arrive please follow the signs to the rear of the property to the rear entrance, where you will be greeted by one of our team.
Please provide either proof of identity for the person who made the order, or your confirmation email to the team when requested.
Once we have proof of identity we will hand over your Meal Box for you to enjoy.
The Collection Location will be open from 12pm to 8pm, please do not arrive before or after this time as before 12pm your order may not be processed or there may not be a member of the team at the collection location to hand over your Meal Box. Also please do not arrive after 8pm as the Collection Location is attached to a residential dwelling and there will be no members of Manx Meal Box there to hand over your order.
If you fail to collect:
If you are unable to collect your order please contact us as soon as possible so we can work towards a solution.
If you fail to collect and do not notify us of your delay then your order will be held for 24 hours for you to contact us, if we do not hear from you then we will assume you have cancelled your order and no refund or credit will be issued
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